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75% of customers prefer live chat as their primary communication channel with customer service representatives

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75% of customers prefer live chat as their primary communication channel with customer service representatives

admin August 3, 2023

Embracing live chat agents as a crucial component of their customer service strategy, 79% of businesses reported...

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JAGGAER Annual ESG Report Highlights Customer Use Cases Enabling Best Practices

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JAGGAER Annual ESG Report Highlights Customer Use Cases Enabling Best Practices

NewsVoir July 12, 2023

Second annual report sets out emission reduction progress and targets submitted to the Science Based Target initiative...

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FOO PARTNERS WITH INFINIOS TO ENHANCE CUSTOMER EXPERIENCE ACROSS THE MENA REGION THROUGH INNOVATIVE PAYMENT SOLUTIONS

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FOO PARTNERS WITH INFINIOS TO ENHANCE CUSTOMER EXPERIENCE ACROSS THE MENA REGION THROUGH INNOVATIVE PAYMENT SOLUTIONS

admin July 10, 2023

The partnership will deliver a Digital First Card Platform, created using cutting-edge Fintech solutions. Dubai, UAE, 10...

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BUSINESSNEXT Wins the Prestigious ‘Excellence in Customer Experience Platform’ Award at Finnovex Global Series Qatar 2023

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BUSINESSNEXT Wins the Prestigious ‘Excellence in Customer Experience Platform’ Award at Finnovex Global Series Qatar 2023

admin July 7, 2023

United Arab Emirates BUSINESSNEXT, a universe of composable enterprise solutions for banks and financial services, announced that...

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Companies with robust omnichannel customer engagement retain an average 89% of their customers

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Companies with robust omnichannel customer engagement retain an average 89% of their customers

admin June 30, 2023

ValueFirst’s Infinito – an omnichannel marketing platform is used by 1000+ enterprises across the globe Dubai, UAE,...

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Comviva and e& enterprise expand strategic partnership to transform customer engagement for Enterprises

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Comviva and e& enterprise expand strategic partnership to transform customer engagement for Enterprises

admin June 26, 2023

Collaborate to offer advanced Communication Platform as a Service (CPaaS) for enterprises to deliver contextual and personalized...

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EASE® Expands Its Healthcare Program in Africa With Signing of New Customer HTS Diagnostic Centre

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EASE® Expands Its Healthcare Program in Africa With Signing of New Customer HTS Diagnostic Centre

AETOSWire June 12, 2023

LAGOS, Nigeria — EASE®, a subsidiary of African Asset Finance Company (AAFC), today announces the signing of...

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SEDCO Unveils its Comprehensive Phygital Customer Experience Platform (FASTSERV®)

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SEDCO Unveils its Comprehensive Phygital Customer Experience Platform (FASTSERV®)

admin May 31, 2023

Dubai – May 31, 2023: SEDCO, a global leader in providing customer experience and digital branch transformation...

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Companies with robust omnichannel customer engagement retain an average 89% of their customers

• People and Community

Companies with robust omnichannel customer engagement retain an average 89% of their customers

admin May 30, 2023

ValueFirst’s Infinito – an omnichannel marketing platform is used by 1000+ enterprises across the globe Dubai, UAE,...

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Panasonic Holds Annual Customer Service Conference To Take Customer Experience To The Next Level

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Panasonic Holds Annual Customer Service Conference To Take Customer Experience To The Next Level

admin May 26, 2023

Dubai, United Arab Emirates Panasonic Marketing Middle East & Africa (PMMAF) continues to march forward with its...

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