70% of customer interactions will soon involve cutting-edge technologies such as chatbots, machine learning, and virtual assistants
Dubai, UAE, 20 July 2023: Recent research conducted by Gartner reveals that 70% of customer interactions will soon involve cutting-edge technologies such as chatbots, machine learning, and virtual assistants. Furthermore, a study conducted by Grand View Research predicts that the global chatbot market will soar to a staggering USD 1.25 billion by 2025, driven by the pressing need for enhanced customer engagement and cost savings.
In response to this growing demand, ValueFirst, a global leader in enterprise communication services has introduced Surbo—a groundbreaking Conversational AI platform designed to revolutionize customer, employee, and support agent experiences. Surbo empowers businesses to streamline their operations and achieve unprecedented efficiency through the implementation of state-of-the-art text and voice-based chatbots.
Surbo’s remarkable feature set includes natural language understanding (NLU), enabling chatbots to accurately comprehend and interpret user queries. This unrivalled capability allows Surbo to deliver personalized and context-aware responses that seamlessly align with customer intent. Moreover, the platform offers multi-channel support, ensuring businesses can deploy chatbots seamlessly across various communication channels. This guarantees a consistent and exceptional experience for customers, irrespective of their preferred means of communication.
By harnessing dialog management capabilities, Surbo facilitates interactive and dynamic conversations with users. This empowers chatbots to effortlessly handle complex interactions, gather vital information, and expertly guide customers through various processes. Furthermore, Surbo seamlessly integrates with diverse systems and databases, enabling chatbots to access real-time information. This significantly enhances the accuracy and efficiency of responses, ensuring an unparalleled level of service.
“We are thrilled to introduce Surbo to the market. With its advanced capabilities, Surbo is all set to completely transform the way businesses engage with their customers, optimize operational processes, and deliver truly exceptional experiences. We firmly believe that Surbo’s state-of-the-art conversational AI technology will be an absolute game-changer for organizations across various industries in the region,” said Arvind Kalla, Chief Regional Officer, ValueFirst.
Surbo further distinguishes itself with robust analytics and reporting features, providing businesses with invaluable insights to track and measure chatbot performance. By leveraging data-driven insights, companies can identify customer trends, optimize chatbot effectiveness, and elevate overall customer experiences to unprecedented heights.
ValueFirst’s Surbo is a remarkably versatile Conversational AI platform that caters to diverse industries. Its applications range from offering exceptional customer support and lead generation to qualification, facilitating e-commerce and order management, appointment scheduling, FAQs and information retrieval, conducting surveys and gathering feedback, and even acting as a virtual assistant for internal operations.
The adoption of a Conversational AI platform like Surbo confers numerous benefits to businesses, including substantial cost savings by reducing the need for human agents to handle routine tasks. A report by Juniper Research estimates that chatbots can save businesses up to a staggering $8 billion annually, while IBM’s study indicates that chatbots can reduce customer service costs by up to 30%.
Moreover, Surbo and similar Conversational AI platforms enhance operational efficiency by enabling businesses to handle multiple customer interactions simultaneously. This leads to faster response times and reduced customer wait times, ultimately elevating the overall customer experience. Furthermore, Surbo-powered chatbots provide uninterrupted 24/7 availability, ensuring businesses can serve their customers anytime, anywhere, significantly enhancing customer convenience and accessibility.
Surbo has already gained significant traction, with approximately 250 companies across India, the Middle East, and Indonesia reaping the incredible benefits it offers.
